Last updated: October 2025
1. Shipping Policy
– We ship Australia-wide via standard courier or postal services.
– Shipping fees are calculated at checkout and displayed before payment.
– Orders are typically dispatched within [insert timeframe] business days of payment confirmation.
– Estimated delivery times:
* Metro NSW: 5-9 business days
* Other Australian states: 5-10 business days
– We are not responsible for delays caused by postal/courier services or events outside our control.
– Risk of loss or damage passes to you once your order has been delivered to the address provided.
2. Click & Collect
Click & Collect may be available at our Dogge Café location. Customers will be notified when their order is ready for pick-up.
3. Returns & Exchanges
In accordance with the Australian Consumer Law (ACL):
– If an item is faulty, damaged, or significantly different from its description, you are entitled to a refund, replacement, or repair.
– Change-of-mind returns are accepted only for non-perishable merchandise (e.g. apparel, accessories) within 14 days of purchase if unused, in original packaging, and with proof of purchase. Shipping costs for change-of-mind returns are the responsibility of the customer.
– Perishable items (e.g. food, dog treats) cannot be returned or exchanged due to health and safety regulations unless required by law.
4. Refund Process
– Refunds will be processed within [insert timeframe] business days using the original payment method.
– Please allow additional time for your bank or payment provider to release funds.
5. Contact Us
To initiate a return or discuss an issue with your order, please contact:
Dogge Café & Retail
Email: hello@dogge.com.au
Phone: 0423 649 033
Address: Shop 3, 32-72 Alice St Newtown NSW 2042
